Keyboards & Mice Warranty's

1. General Product Warranty Policy

• The information provided on this website is for information only. NEXT-Generation seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.

2. Keyboards & Mice Warranty Service

• 30 days - Warranty period for 30 days applies to Refurbished items
• 1 year - Warranty period of 12 months applies on new retail NEXT-Generation keyboards & mice combo sets

3. Warranty Exclusions

• The following circumstances excluded from warranty coverage.
  

Products meeting one or more of the following conditions shall not be eligible for NEXT-Generation warranty service, regardless of whether the limited warranty period has expired or not. NEXT-Generation may either refuse to provide maintenance services or may require payment of surcharges relating to two way shipping, labor, and parts charges before effectuating repair services:

• Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.

• Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes

• Unauthorized changes of non NEXT-Generation parts, modifications or alterations, parts removal in or to the products

• Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.

• Internal or external consumable items of the product itself such as battery, etc.

• Packing material such as boxes, user manual, etc.

• Any breakdown or damage caused by natural disasters and human calamities such as earthquakes, fires, thunder, faulty power grid, and other environmental factors.

4. Serial Numbers And Manufacturing dates

• The S/N stands for Serial Number and this label is located on the retail box

• Example 1: Keyboard & Mice
• Within the serial number after the letter B, the 16 represents the year and the 09 represents the month of manufacture. In this example, this Keyboard & Mice was manufactured on September 2016.

The Serial Number sticker is located on the packaging for keyboards & mice